Before there were any issues, I always wondered, why is it only one person on the left side of the car spraying that side of the car down? What about the other side of the car? That’s dirty too, and who knows which side is the dirtiest, shouldn’t matter, when the whole car is supposed to be cleaned.
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I really try to like y’all’s car wash, I love the free vacuuming, I forgot today, but when I come through, I try to make sure I have some cash on me so that I can tip the young ones.
Today it was much worse than when I speak of the personalities I talk to two people walking by and didn’t even understand what they were saying because they’re mumbling and avoiding eye contact.
I went there two weeks ago to the same location and I honestly felt that it was below par for what I expect at all the other locations I go to a Russell Speeder’s. You can definitely tell by the glass cleaner that is water down diluted really bad summer nearly pure white, I also noticed it in the all purpose cleaner and in the scented carpet spray. Look at the pictures you can see I went around for a whole bunch of different stations and took pictures of the different bottles.
If this was normal, I would not pay a monthly charge for this. None of the employees had very happy personality. Everybody seem to be ticked off at the world around there. Overall was pretty dismal experience compared to normal even from this location. Today they had zero air at all and the air nozzles. The air nozzles barely worked last time that I was there for blown up crevices. I usually go to Omaha to get my car washes done but I like to travel and be able to wash it when I go to Kansas City to see my family. This is the second time that this is happened that one of the car washes. I got a nice scuff on my fender when I washed it today then I have to try to get buffed out. Most of the cleaners were filled with water. Kevin’s car wash did not do well today for me. Perhaps you could offer a legitimate solution, that would be a positive step in regaining said trust. This was lacking in the response you left here. I noticed on so many other responses there is an email to reach out to for further communication to resolve the issue. *Edited post response: You would have a better chance at regaining my trust if you could ensure I regained my antenna. Kevin’s ain’t gonna be able to get you there. Go work somewhere you will be appreciated and paid what you’re worth. One kind thing I can say is that the young lady who signed us up and the other young lady who gave me the information needed to file a damage claim were very responsive and kind. No integrity and no value in their customer service response team. In a mere three car washes you have completely destroyed any chance of my future business, and I am not a person who often leaves reviews, but this needed to be said. Sadly, I was a hopeful new customer just under month ago. Reading other reviews, I am sure I must go in person to immediately end my membership before months or years pass without being able to reach someone by phone. I wonder if there isn’t a dumpster on site filled with the many items that become violently dislodged from their customer’s vehicles on the daily. Being a 2002, it was still in excellent condition, and the woman who responded to my claim via email was accusatory and claimed that this COULD NOT HAVE HAPPENED. On my third visit, my antenna was completely ripped out of my Infiniti QX4. Absolutely disgusted at the response I received via email to a damage report filed merely 11 days after signing up for their unlimited monthly promotion.
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